Released on = June 22, 2006, 5:58 am

Press Release Author = James Delves, Wildfire PR

Industry = Consumer Services

Press Release Summary = Talisma signs reseller agreement with Vital to offer
Customer Interaction Management and Constituent Relationship Management solutions in
Japan


London, UK - June 22, 2006 - Talisma® Corporation (www.talisma.com) the market
leader in enterprise Customer Interaction Management (CIM) solutions, today
announced a joint partnership with Japanese reseller Vital to sell Talisma's newly
released Japanese products, Talisma CIM 7.0j, and CRM 7.0j. In addition to
releasing the new solutions, Talisma is also announcing the launch of the company's
first Web site localised in Japanese. The announcement was made during a press
conference with Vital at IBM Japan affiliate, LBS.



Press Release Body = The partnership allows Vital to sell Talisma's innovative
solutions in Japan to companies such as Canon, Toyota, Epson, Sony, and Sharp, who
are already using Talisma's solutions in other markets. One of Japan's most
prestigious universities, Keio University, recently deployed Talisma's CRM solution
to enhance fundraising initiatives in association with its sesquicentennial (150th)
anniversary celebration in 2008.


"We couldn't be happier with our decision to deploy Talisma's CRM solution," said
Mr. Ishii, Manager of Keio University. "With more than 350,000 constituents being
contacted as part of this initiative, Keio University was in need of a solution that
would enable us to manage and share all information that is gathered throughout the
fundraising process. Talisma's CRM product has helped us create a well-organised
system that agents can use to quickly access and share data, which has dramatically
increased our productivity and given us peace of mind that we're headed in the right
direction for being able to enjoy our memorable anniversary."


"Talisma's decision to partner with Vital and release Japanese versions of its CIM
and CRM products illustrates Talisma's vision and commitment to serving customers
internationally," said Jocelyn Young, Research Director of Datamonitor. "This
announcement represents a sound strategic move for Talisma. As organisations in
Japan seek to acquire and expand their customer relationships, the market for
Internet-based customer interactions will increase."


The Talisma CIM 7.0j product suite includes Talisma Email, Talisma Chat, and Talisma
Phone and leverages the award-winning Talisma Knowledgebase across all agent and
self-assisted customer contact channels. As a result of this new level of visibility
and seamless cross-channel integration, service agents have immediate access to
reliable and consistent information, enabling more helpful and rapid responses.


Talisma CRM 7.0j is vertically focused to address the higher education market. The
solution provides increased functionality that yields significant enhancements
across all areas of the institution and the student/constituent lifecycle. The new
release demonstrates Talisma\'s market-leading vision for a holistic CRM solution for
prospecting, recruiting, marketing, and retaining constituents and further supports
Talisma\'s dedication to the higher education community.


"Our commitment to providing an exceptional customer experience is a global
mission," said Jim O'Farrell, VP of Corporate and Channel Marketing at Talisma
Corporation. "Today's announcement is the first of many to come regarding
internationally localised Talisma products offerings and Web sites. The growing
market in Japan is at a point where customers are demanding that the existing model
for customer service be replaced. Talisma is the only comprehensive solution
available to effectively address those needs."



About Vital Information Inc.

Vital Information Inc. was founded on August 8, 1996, and has offices in Tokyo and
Osaka. Its U.S. subsidiary, Vital USA is headquartered in Redmond, Washington and
has an office in Boston. Vital Information developed highly technological staff from
its IT engineer outsourcing business (system development, operation, maintenance and
others) and its knowledge of innovative IT technologies in other countries. With its
"eMarketforce" initiative, Vital Information now provides comprehensive products,
technologies and services such as CRM, that are required for the business strategy
of companies.



About Talisma
Talisma Corporation is a global provider of Customer Interaction Management
solutions that enable businesses to deliver a truly exceptional customer experience.
Talisma's solutions integrate the power of email, phone, chat, VoIP, and Web
self-service with a robust and mature customer interaction management Web services
platform, comprehensive analytics, and a system-wide knowledgebase. Talisma\'s
global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco,
Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit,
University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US
Department of State. For more information, visit www.talisma.com.



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Wildfire PR
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